How to access internal resources by adding a Kerberos ticket


You need to be either using a hard-wired ethernet connection, on the Egan-WPA wireless network, or connected to VPN before starting these instructions

 

Conference rooms: You must repeat this process every time you log into a conference room.


Part 1: Add a new Kerberos ticket


1.Start by going into the Settings. Click the clock, then the Settings cog wheel on the lower right.



2. You should see a setting called “Kerberos” with a key icon. Click on Kerberos.



3. Nothing will be listed. Click “Add a ticket”



4. Type in your “short” 3 letters. @eganco.com should be prefilled. Type your normal password you use for other Egan systems. 

Click “Add” on the lower right when done.



5. There should now be an Active Kerberos ticket listed with your email and an expiration 10 hours from now. (See part 2 below)












Part 2: Renewing the Kerberos Ticket


  1. In 10 hours, your Kerberos ticket will expire and you will be prompted to refresh your Kerberos ticket. If accessing the Report Center for example, you will see this type of error. 

Click “Manage tickets” or just go back to the Kerberos tickets page as in step 2.



  1. You will see the ticket says “Expired”. Click “Refresh”



  1. Click “Refresh now”. Refreshing can be done even before the ticket expires but the maximum it can be valid for is 10 hours.



  1. Your credentials should be saved, so all you should need to do is click “Refresh”.



  1. The renewed ticket is set. You can now access the resources you need.